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Official websites use. Share sensitive information only on official, secure websites. These design principles are intended to help teams across government align on common goals and better use the Design System — to be an evaluative lens for design and implementation decisions.

Regardless of how you build, these principles should support your project. Real user needs should inform product decisions. Whether your audience includes members of the public or government employees, decision-makers must include real people from the beginning of the design process.

Trust has to be earned every time. Trust is about understanding and meeting or exceeding expectations, a process that can be established quickly and maintained over continued interactions but is easily damaged. Be reliable, consistent, and honest.

Reduce the impact of failure with solid design and engineering. Accessibility affects everybody; build it into every decision. Legal requirements are a critical starting point for factoring accessibility into your decision-making, but these requirements are only the beginning. Everyone who works on government websites has a role to play in making federal resources accessible and inclusive. Design generously and celebrate accessibility requirements as a set of design constraints that help us create a better product for all users.

The following are useful questions to ask your team as you account for accessibility requirements and features:. Minimize disruption, and provide a consistent experience throughout services; over time; and across agencies, platforms, and devices. Consistency is not necessarily conformity. Agencies, sites, and services may have different audiences, missions, and goals — and the way we implement our solutions may differ — but we promote continuity by starting from shared solutions and values.

These design principles are one set of shared values, and the design language of the U. Web Design System is another. The following are useful questions to ask your team as you work toward a consistent user experience:.

Evaluate and improve your product by listening to your audience and learning from what you hear. Continuous feedback drives continuous improvement. Listen to what people say and observe how they interact with your products or services through direct observation or through analytics data.

An official website of the General Services Administration. Read website standards Download v3. Looking for U.

 
 

Looking for a New Job | USAGov.USAJOBS Design System | Gov-wide CX hiring action

 

It highlights all the exciting opportunities in the city, while giving residents and visitors reason to check back.

With their website, the City of Merced, Arizona, empowers their community by offering many opportunities to stay informed, take action, and make a difference. Email subscription overlays can appear right away or when a visitor is leaving the page.

Test it to see what works best for your community. Sometimes you need a website or microsite to serve a unique goal. From custom websites for emergency response to municipal airports to zoos, here are some standout examples. Dallas Love Field Airport, a municipal airport in Dallas, Texas, wants their guests to feel they can move through their website as easily as their airport.

Airports can be frustrating. Dallas Love Field Airport removes that fear by making airport navigation as easy as possible for visitors.

They take what is most important to their users and put it first. It uses small techniques that facilitate readability and navigation. The website for Montgomery Zoo in Montgomery, Alabama, is designed to attract visitors, reduce phone calls, and showcase news. Montgomery Zoo makes navigation accessible, even at the bottom of the page, with a sticky menu bar.

Kilauea Volcano has been continuously erupting for decades. In , an eruption wiped out more than homes on the Big Island. With their specialty site, Hawaii County provides timely information to residents, media, and other stakeholders. By keeping the site simple, clean, and easy to navigate, users will not be distracted in their search for important information. Aside from that, what should it look like?

Because a great government website design can help you: Streamline service delivery for residents. Improve public perception through better branding. Boost community engagement as efficiently as possible. Meet the unique needs of your agency. Go for a service-oriented site if you want to: Limit in-person walk-ins. Reduce inbound phone calls. Meet modern expectations for online experiences. Behind the Website Design The uncluttered website design quickly connects visitors to popular services pay a fine, for example.

A dedicated search form, called Resource Lookup, lets residents enter their address for personalized service information.

The easy-to-find tab in the corner of the page helps residents report problems and more. City of San Jose The City of San Jose, California, wanted a website that was both as innovative as the community and as customer-oriented as the city leaders and staff that serves them.

Behind the Design Top requested services are clear and easy to find. A dedicated service finder helps visitors explore by type and location. Take Me There Insight Everyone navigates a website differently. Township of Abington In Abington Township, Pennsylvania, the team wanted to cater to the user experience by focusing on the presentation of services and information.

Behind the Design A hamburger menu top left corner provides constant, mobile-friendly access to top services. An address lookup connects residents to relevant location-centric information utiliites, waste pickup day, etc.

Internal pages for city departments also include quick access to department services. Take Me There Insight A hamburger menu condenses the traditional top navigation and can make navigating on a mobile device much easier. City of Amarillo In Amarillo, Texas, the team wanted to turn their website into a digital extension of the service the city provides and make it a place where residents can get things done quickly and easily.

Behind the Design A contemporary homepage design puts services front and center. The gradient on the homepage image serves as a spotlight on services. Take Me There Insight Require too many clicks and residents can get lost, frustrated, and give up.

There is never an application fee or a testing fee to apply for a government or U. Postal Service job. If you’ve served in the military and want to find a federal job, check out FedsHireVets. It has information on:. Uses Schedule A , a non-competitive hiring process.

It’s faster and easier than the competitive process. Provides reasonable accommodations to qualified employees. You can also apply for jobs through the competitive hiring process. Everyone who works on government websites has a role to play in making federal resources accessible and inclusive. Design generously and celebrate accessibility requirements as a set of design constraints that help us create a better product for all users. The following are useful questions to ask your team as you account for accessibility requirements and features:.

Minimize disruption, and provide a consistent experience throughout services; over time; and across agencies, platforms, and devices. Consistency is not necessarily conformity. Agencies, sites, and services may have different audiences, missions, and goals — and the way we implement our solutions may differ — but we promote continuity by starting from shared solutions and values.

These design principles are one set of shared values, and the design language of the U. Web Design System is another. The following are useful questions to ask your team as you work toward a consistent user experience:.

 

Usa gov jobs website design thinking with –

 

In , a government website will need to be mobile-friendly, easy to navigate, and ADA-accessible. To help you understand the best government website designs in , we gathered examples of government websites sorted by the high-level goals they serve. Residents visit government websites to get things done. Go for a service-oriented site if you want to:. Interested in adding services to your website? The City of Kansas City, Missouri, wanted to put their website visitors front and center.

To do that, their website prioritizes city services while positioning the city as modern and forward-thinking. The City of San Jose, California, wanted a website that was both as innovative as the community and as customer-oriented as the city leaders and staff that serves them.

Everyone navigates a website differently. In Abington Township, Pennsylvania, the team wanted to cater to the user experience by focusing on the presentation of services and information. Take Me There. A hamburger menu condenses the traditional top navigation and can make navigating on a mobile device much easier. In Amarillo, Texas, the team wanted to turn their website into a digital extension of the service the city provides and make it a place where residents can get things done quickly and easily.

Require too many clicks and residents can get lost, frustrated, and give up. Not just a consideration for big companies, a professional brand goes a long way in improving the perception of municipal departments and organizations. Concerted branding, always a website consideration, helps you:. The website for the Pflugerville Police Department in Texas highlights their professional, approachable, and transparent approach to law enforcement.

Even a small focus group, if well-directed, can give you actionable data to drive a difference-making design. Stock photos are nearly always a second-choice to great original photography. Nearly always. The hero image on this website is stock, but stands out and serves its purpose dutifully. The City of San Jose Economic Development in California wanted to attract economic development by highlighting San Jose as a desirable place to start a business.

San Jose is proud of its diversity. By offering their website in a variety of languages see top navigation , they make their website as welcoming as the city itself. With their website, Brazoria County Clerk wanted an above and beyond website to highlight the above and beyond service they deliver to the community.

Everything in a website design speaks — typography, images, colors. All these elements should combine to reinforce your brand. When you connect websites to digital communications, you can strengthen connections between government and the citizens you serve. Follow the lead of these websites if you want to:. Give them a chance to opt-in to your communications.

A homepage overlay quickly builds your audience for a newsletter. Nestled among mountains, the Town of Silverthorne, Colo. Their website offers an engaging destination for visitors and residents alike. The homepage content on this website changes constantly.

It highlights all the exciting opportunities in the city, while giving residents and visitors reason to check back. With their website, the City of Merced, Arizona, empowers their community by offering many opportunities to stay informed, take action, and make a difference. Email subscription overlays can appear right away or when a visitor is leaving the page. Test it to see what works best for your community.

Sometimes you need a website or microsite to serve a unique goal. From custom websites for emergency response to municipal airports to zoos, here are some standout examples. Dallas Love Field Airport, a municipal airport in Dallas, Texas, wants their guests to feel they can move through their website as easily as their airport. Airports can be frustrating. Dallas Love Field Airport removes that fear by making airport navigation as easy as possible for visitors.

They take what is most important to their users and put it first. It uses small techniques that facilitate readability and navigation. The website for Montgomery Zoo in Montgomery, Alabama, is designed to attract visitors, reduce phone calls, and showcase news.

Montgomery Zoo makes navigation accessible, even at the bottom of the page, with a sticky menu bar. Kilauea Volcano has been continuously erupting for decades. In , an eruption wiped out more than homes on the Big Island. With their specialty site, Hawaii County provides timely information to residents, media, and other stakeholders. By keeping the site simple, clean, and easy to navigate, users will not be distracted in their search for important information.

Aside from that, what should it look like? Because a great government website design can help you: Streamline service delivery for residents. Improve public perception through better branding. Boost community engagement as efficiently as possible. Meet the unique needs of your agency. Go for a service-oriented site if you want to: Limit in-person walk-ins.

Reduce inbound phone calls. Meet modern expectations for online experiences. Behind the Website Design The uncluttered website design quickly connects visitors to popular services pay a fine, for example.

A dedicated search form, called Resource Lookup, lets residents enter their address for personalized service information. The easy-to-find tab in the corner of the page helps residents report problems and more. City of San Jose The City of San Jose, California, wanted a website that was both as innovative as the community and as customer-oriented as the city leaders and staff that serves them.

Behind the Design Top requested services are clear and easy to find. A dedicated service finder helps visitors explore by type and location. Take Me There Insight Everyone navigates a website differently. Township of Abington In Abington Township, Pennsylvania, the team wanted to cater to the user experience by focusing on the presentation of services and information.

Behind the Design A hamburger menu top left corner provides constant, mobile-friendly access to top services. An address lookup connects residents to relevant location-centric information utiliites, waste pickup day, etc. Internal pages for city departments also include quick access to department services.

Take Me There Insight A hamburger menu condenses the traditional top navigation and can make navigating on a mobile device much easier. City of Amarillo In Amarillo, Texas, the team wanted to turn their website into a digital extension of the service the city provides and make it a place where residents can get things done quickly and easily.

Behind the Design A contemporary homepage design puts services front and center. The gradient on the homepage image serves as a spotlight on services. Take Me There Insight Require too many clicks and residents can get lost, frustrated, and give up. Government Website Designs for Better Public Perception Not just a consideration for big companies, a professional brand goes a long way in improving the perception of municipal departments and organizations.

Concerted branding, always a website consideration, helps you: Improve economic development. Attract more job applications from top talent. Pflugerville Police Department The website for the Pflugerville Police Department in Texas highlights their professional, approachable, and transparent approach to law enforcement.

Behind the Design A welcoming homepage positions the department as positive and professional. Photography shows police staff that are smiling and active in the community.

Navigation prioritizes a user perspective Why El Segundo? Take Me There Insight Stock photos are nearly always a second-choice to great original photography. Behind the Design San Jose differentiators talent, lifestyle, transit are clear and reinforced by design and images. A bold design positions San Jose as innovative, diverse, and ever evolving.

By focusing only on the major tasks that users want to complete, the designers were able to keep the experience clean, clear, and approachable. Brazoria County Clerk With their website, Brazoria County Clerk wanted an above and beyond website to highlight the above and beyond service they deliver to the community.

Stability and trustworthiness communicated via the serif typeface. Images of historical documents throughout provide a unique sense of history. Take Me There Insight Everything in a website design speaks — typography, images, colors. Government Website Designs for Stronger Community Engagement When you connect websites to digital communications, you can strengthen connections between government and the citizens you serve. Follow the lead of these websites if you want to: Improve results of your programs.

Drive relevant traffic to your website. Increase the amount of residents opting in to your messages. A govDelivery website overlay captures email subscribers who actively want updates on events. El Segundo sends emails to subscribers to give them reasons to return again and again. Behind the Design From public office announcements to social media links, the website actively offers residents engagement opportunities.

The design features easily updated content carousels, which keep the experience fresh and engaging. The website overlay, powered by govDelivery, captures subscribers interested in updates from their town.

 
 

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